At Qoppa Sports, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return process. Please review our Return Policy below to understand how returns, exchanges, and refunds are handled.
1. Eligibility for Returns
You may return most items purchased from QoppaSports.com within 30 days of the delivery date for a refund or exchange, provided the following conditions are met:
- The item is unused, in its original condition, and includes all original packaging and accessories.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items: The following items are not eligible for return:
- Gift cards
- Final sale or clearance items
- Items that have been used or damaged by the customer
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at support@qoppasports.com or call +1 904-800-8855 with your order number and reason for the return. We will provide you with instructions for returning the item.
- Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Return Address: Once you have received return authorization, please send the product to the address provided by our customer service team.
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please allow up to 10 business days for the refund to appear on your account, depending on your payment provider.
Partial Refunds: In certain situations, only partial refunds may be granted (such as for items that show signs of use or are returned outside the 30-day window).
4. Exchanges
If you wish to exchange an item for a different size, color, or product, please follow the return process above and request an exchange in your communication with us. Once we receive your return, we will send out the new item. If the requested exchange item is out of stock, we will notify you and offer a refund or alternative product.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at support@qoppasports.com . We will arrange for the item to be returned at no cost to you and will send you a replacement or issue a full refund once we confirm the defect or error.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank or credit card account for the refund.
- Contact your credit card company or bank, as processing times may vary.
- If you’ve done this and still have not received your refund, please contact us at support@qoppasports.com.
7. Return Shipping Address
Please send the product to the address provided by our customer service team. The return address may vary depending on the product.
8. Contact Information
If you have any questions about our Return Policy or need assistance with a return, please contact us:
- Email: support@qoppasports.com
- Phone: +1 904-800-8855